To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. On Business is our loyalty programme for small to medium sized businesses. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. Sean first joined British Airways in 1998, where he began his career as a financial analyst. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. Full-time, Part-time . British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? Heathrow. This point is immediately before Security. You can also visit the offices located in different parts of our country. Please do not ask any BA staff for an upgrade. Write to us. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. By using ba.com you agree to the use of cookies. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. Were keen to get to the bottom of your issues whatever they might be. Cloudflare Ray ID: 7a2c63981fec32af In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. There are plenty of ways to earn British Airways Avios. Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. AB2CD3. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. While the business class service . If you are sure your e-ticket is correct, and are still having problems, please advise your staff travel office. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. By using ba.com you agree to the use of cookies. Looking for a particular British Airways employee's phone or email? You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Excesses may apply. Have you already booked? When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Through check-in Through check-in is not available to standby passengers. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. BA had begun to bring people back ahead of the. Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. Passengers without a listing will be refused travel. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. This website might use cookies for ads, social media and analytic metrics. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. British Airways (BA) is the flag carrier airline of the United Kingdom. Calls cost 2,50p per minute plus your phone companys Access Charge. Address: www.rsaba.com, Solo Club There will be no staff travel office in Terminal 3. Please ensure that your attire is appropriate for the cabin of eligibility. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. If you have an item which exceeds that weight, you must re-pack into separate bags. JIDxxS1 will mean you are eligible to the business class allowance. / expiry date / FAQs. If you do not have the authorization, you will not be able to travel on BA to the USA. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . Note: there is no dedicated bag drop desk for staff passengers. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. Search job titles. (business & personal). Refreshed every minute. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. You should return to the area to check the screens for acceptance. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) Answer. If offered, we ask that you politely decline. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Fly the World (Staff Travel). Tel: 020 8562 5777 When do my Avios expire? Enter employee name to find & verify emails, phones, social links, etc. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. BA has a dress code which is applied to rebate passengers. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. At British Airways weve always taken data protection very seriously. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . If not, please call us. Report a missing or damaged bag or contents. Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. Please use the previous link instead. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. (BA Heritage Centre / Museum, at Waterside) Refreshed every minute. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). When should I check in? The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. You can also get in touch with us on Twitter @British_Airways. The majority of our calls are managed by British contact centres. Website: www.ba.com/heritage Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. No credit card required. Customer Service Resources Customer Relations postal address Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. Email: Liaison.1.council@ba.com As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. Up to 5 Eliminating the need for you to check your booking details and request booking services . Welcome to our official Facebook page. Your booking reference consists of a combination of 6 letters and numbers e.g. Find Reviews. Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. It shows the number of listings and priority, but not commercial overbookings, etc. Is there a step-by-step guide I can follow? Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. Please have your booking reference ready when you call. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . Loads become available 72hrs before the departure of the flight. 01, 02 and 03 numbers are included in allowances else geographic rate. British Airways employs 26,533 employees. Does my passport need to be valid for a certain length of time after my trip? 11. Please note this number is only available when calling within the UK. This will give you your flight status. Smart national dress or company uniform is acceptable in all cabins. Passengers without bags should proceed to security. Your booking reference consists of a combination of 6 letters and numbers e.g. You are just a number to management, nothing individual. What ways can I check in? Please contact your preferred travel agent for bookings of 10 or more people travelling together. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. USA: (Secure Flight data item added 18AUG10). . This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. If you are eligible for staff travel concessions you canview the Former Staff Travel guidein the Frequently Asked Questions section of the Employee Self Service (ESS) websiteby typing Former Staff Travel guide in the search box. Greater London UB7 0EB |. This site is protected by reCAPTCHA and the Google. you have a Case Reference) and are waiting a . Email: ba.1.museum@ba.com Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. Use of a safety seat for an infant is not permitted on board for rebate passengers. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Please have your booking reference ready when you call. Lorem ipsum dolor sit amet consectetur adipisicing elit. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. You should then proceed to a bag drop desk. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. This button does not work with screen readers. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. 2011 BA Clubs Regus 450 Bath Road, Longford. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. free lookups / month. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. No special service requirement is permitted when travelling on standby travel. Daily, 7am - 11pm: Eastern Standard Time (EST). You'll need your staff number/user ID and a BSAFE password to log into this system. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Continue reading. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . Please note that this form isnot intended to ask staff travel related questions. It is not possible to pre-book special meals for rebate passengers. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. This information has been found through the company's General Terms & Conditions documentation or. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Try Social Media "DM via Twitter." How do I check the entry requirements for my destination? 19,209 talking about this. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 159.65.154.158 Original review: Nov. 9, 2022. Making staff travel easy and stress-free, like it should be! Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. : To change a booking/action a refund please fax us where a colleague will be happy to help. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. Performance & security by Cloudflare. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. million verified professionals across 35 million companies. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. Click to reveal Tel: 0208 513 2525 (9-12.30, Mon-Fri) Search over 700 Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? It is headquartered in London, England, near its main hub at Heathrow Airport.. 212 British Airways reviews. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). Contacting British Airways - by phone or otherwise. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. We're sorry your travel experience with us didn't meet your expectations. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Earning British Airways Avios. Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. IT Department. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. Claim baggage-related expenses or compensation. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. How do I arrange to carry extra or overweight baggage? British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Seat requests are not permitted on Staff Travel. We'll make sure your comments reach the right person. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. Currently British Airways does not issue a photo id card to widows and widowers of former staff. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. This website is using a security service to protect itself from online attacks. All flight and holiday reservation queries are dealt with by BA. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Please include your flight details or booking reference if you have an existing booking. Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. AB2CD3. YIDxxS1 will mean you are eligible to the economy class allowance. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . The majority of our calls are managed by British contact centres. Clear All. Please visit our Help centre for more support if you have a question about your booking or flight. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. The majority of our calls are managed by British contact centres. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Your allowance will be in accordance with the type of ticket you are using. Amenity bags will not be given to staff who travel in premium cabins. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. Updated 22/09/2020 10.07 AM (BST). BA IT Support Centre Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . Please note this number is only available when calling within the UK. Please contact your travel agent directly to discuss your booking. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door.